Privacy Policy

Who we are

CleanMyGutter (“we”, “us”, “our”) provides residential and commercial gutter vacuuming and related services across Northampton and surrounding areas. Our registered office is 7 Brown Close, Northampton, NN5 4UJ (company number 08695925). You can contact us on 01604 556 313, 07934 974542 or hello@cleanmygutter.co.uk.

This Privacy Policy explains how we collect, use and look after personal information when you use our website (cleanmygutter.co.uk), request a quote, join our gutter clears, make a payment, use our customer portal, or otherwise deal with us.

What information we collect

Depending on how you contact us, we may collect:

- Identity and contact details: name, address, email address, telephone number
- Property details needed to quote and deliver services (for example property type, number of sides of guttering, conservatory/extension, access notes)
- Payment and billing information processed via our payment providers (such as GoCardless and card payments)
- Communications you send us (emails, messages, referral forms, quote forms)
- Technical data such as IP address and basic website analytics cookies when you browse our site

How we use your information

We use personal data to:

- Provide quotes, book and carry out cleaning services
- Manage regular yearly gutter clears, reminders and customer accounts
- Take payment and keep accounting records
- Respond to enquiries, complaints and referrals
- Improve our website and services
- Meet legal and regulatory obligations

We process this information because it is necessary to perform a contract with you, because you have asked us to take steps before entering a contract, because we have a legitimate interest in running and improving our business, or where the law requires us to.

Sharing your information

We do not sell your personal information. We may share data with trusted service providers who help us operate (for example payment processors such as GoCardless, email and hosting providers, and our Round Monster / customer portal systems), and with professional advisers or authorities where required by law. Those providers only process data on our instructions and must keep it secure.

How long we keep information

We keep customer and billing records for as long as needed to provide the service and for standard accounting and legal retention periods. Enquiry data that does not become a customer relationship is kept only as long as needed to respond and follow up.

Your rights

Under UK GDPR you may have the right to access, correct, erase, or restrict use of your personal data, to object to certain processing, and to data portability. To exercise these rights, contact us using the details above. You can also complain to the Information Commissioner’s Office (ico.org.uk) if you are unhappy with how we handle your data.

Cookies

Our website may use essential cookies to make the site work and optional analytics cookies to understand how visitors use the site. You can control cookies through your browser settings and our cookie banner where shown.

Customer portal

If you use our online customer portal, account login and usage data is processed so you can view invoices, make payments and message us. Portal access is secured and should not be shared with others.

Photographs

We may occasionally take photographs of completed work for marketing, training, quality control or promotional purposes. Photographs normally focus on the work carried out and not on individuals. If you would prefer your property not to be featured, please notify us in advance.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

CleanMyGutter
7 Brown Close, Northampton, NN5 4UJ
Telephone: 01604 556 313 / 07934 974542
Email: hello@cleanmygutter.co.uk